Support Center

Expert assistance available 24/7 — Get immediate help with any technical issue or question

Contact Options

Live Chat

Connect with our support team instantly through live chat for immediate assistance.

Available 24/7

Phone Support

Call our dedicated support line for direct assistance with your queries.

Available 24/7
+1 (587) 429-6200

Email Support

Send us an email and our team will respond promptly to your inquiry.

Response within 24 hours
support@blacklayers.com

Frequently Asked Questions

What are your support hours?

Our support team is available 24 hours a day, 7 days a week. We're always here to help you, regardless of the time or day.

How quickly will I receive a response?

For live chat, our average response time is under 2 minutes. Phone calls are answered immediately during business hours. Email inquiries are typically responded to within 24 hours.

Do you offer support in multiple languages?

Yes, our support team can assist you in English, French, Spanish, and Mandarin. Please specify your preferred language when contacting us.

How do I report a technical issue?

You can report technical issues through any of our support channels. For faster resolution, please include details such as the steps to reproduce the issue, any error messages, and screenshots if possible.

Do you offer priority support?

Yes, we offer priority support for enterprise clients. Contact your account manager for more information about our priority support packages.