Refund & Cancellation Policy

• Every project starts with a deposit of 40% of the project price, applied to your final balance.
• Cancel before work starts: if you cancel in writing before our kickoff and before any work has begun, we refund the deposit in full.
• Cancel after work starts: the deposit covers work completed up to the cancellation date at the rates in the Statement of Work. Any part of the deposit not used is refunded; if the work done exceeds the deposit, the difference is invoiced.

• Everything we sell is a service delivered digitally: designs, source code, app builds and documentation. Nothing is shipped physically.
• Delivery dates and milestones are set out in the Statement of Work. We deliver each milestone by email, TestFlight / App Store or Google Play build, repository access or a live demo, with a written delivery notice.
• If a date will move, we tell you in writing before it passes, with the reason and the new date.

• A milestone invoice is issued when the milestone is delivered. Once a milestone is accepted (you approve it, or 5 business days pass without a written objection, or you put it to use), its payment is final and not refundable.
• If you report a material defect inside the acceptance period, we fix it at no charge rather than refund it, unless we cannot fix it within a reasonable time.

If we are unable to deliver a milestone described in the Statement of Work, or we end the project for reasons that are not your fault, we refund every amount you paid for work that was not delivered, within 10 business days.

• Either party can end a project with 14 days’ written notice (email to bl@blacklayers.ca is sufficient).
• You pay for all work completed and any non-cancellable third-party costs up to the end date. We hand over the work that has been paid for.
• Monthly maintenance or retainer plans can be cancelled at any time and end at the close of the current paid month; the current month is not refunded.

• Refunds go back to the original payment method. Card, Apple Pay and Google Pay refunds are processed through Stripe and usually appear within 5–10 business days, depending on your bank.
• Wise, wire and Interac e-Transfer payments are refunded by transfer to the account they came from.
• Refunds are made in the invoice currency. Exchange-rate differences and bank fees are not refunded.
• You receive a refund confirmation by email, and the refund appears on your invoice record at blacklayers.ca/receipts.

Please contact us before disputing a charge with your bank or card issuer; most issues are solved the same day. Charges are backed by the signed Statement of Work, delivery notices and approval messages, which we provide to the payment provider when a charge is disputed.

Purchases and subscriptions inside the apps we publish (Veil, SideQuest, Hushnote and others) are sold by Apple. Refunds for those are requested through Apple at reportaproblem.apple.com, under Apple’s terms.

BLACK LAYERS CORP. · Calgary, Alberta, Canada · bl@blacklayers.ca · +1 587 429 6200